Refund policy

At September Jewelry, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

• Eligibility: Items must be unused, in their original condition, and in the original packaging.

• Return Period: You have 30 days from the date of purchase to initiate a return.

• Non-Returnable Items:

• Personalized or custom-made items

• Sale items and gift cards

Process for Returns

1. Contact Us: Email us at yi@septemberhandmadejewelry.com with your order number and reason for the return.

2. Shipping: Once your return is approved, you’ll receive instructions for shipping the item back to us. Please ensure the item is packaged securely.

• Customers are responsible for return shipping costs.

3. Inspection: After we receive and inspect the returned item, we’ll notify you of the approval or rejection of your return.

Refunds

• Approval: Once your return is approved, a refund will be processed to your original payment method within 5-7 business days.

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition or is damaged).

• Late or Missing Refunds: If you haven’t received your refund after 7 business days, check with your bank or credit card company, as it may take some time before your refund is posted. If you’ve done this and still haven’t received the refund, please contact us at yi@septemberhandmadejewelry.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at yi@septemberhandmadejewelry.com for assistance.

Shipping Damage

If your item arrives damaged, please contact us within 48 hours of receiving the product, including photos of the damage and packaging. We will work with you to replace the damaged item.

Contact Information

For questions about our return and refund policy, reach out to us at yi@septemberhandmadejewelry.com.