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Return Policy

Return Policy

Thank you for shopping with us! We want you to love your handmade jewelry as much as we love creating it. If you are not completely satisfied with your purchase, we're here to help. Below is our detailed return policy to guide you through the process.

Returns

  • You have 30 calendar days from the date you received your item to request a return.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Custom or personalized orders are non-refundable unless they arrive damaged or defective.

Initiating a Return

  • To start a return, please contact us at [insert email address] with your order number and reason for return.

  • Once your return is approved, we will provide instructions on how and where to send your item.

  • Items sent back to us without first requesting a return will not be accepted.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [insert email address].

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately with photos of the damage and your order details so we can resolve the issue promptly.

Non-Returnable Items

  • Gift cards

  • Custom or personalized items

  • Sale items (final sale)

Shipping for Returns

  • You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error.

  • We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

If you have any questions about our return policy, please don't hesitate to contact us at [insert email address].